Refund Policy

Last updated: October 13, 2026

Faceless Studio is a digital service sold by Paddle, our merchant of record, which processes every payment and every refund. This policy is part of our Terms of Service.

1. 14-day refund if you have not used the plan

You can ask for a full refund of any payment within 14 days of that payment, as long as no video has been generated with your account since that payment. This applies to the first payment of a subscription and to renewals.

Once a video has been generated after a payment, that payment is no longer refundable: each video consumes real resources (AI models, voices, images and rendering) that we pay for when you generate it. The free trial video you make before buying does not count.

2. How to ask for a refund

Use the link in the receipt that Paddle emails you, or write to contact@faceless-studio.com from the email address of your account. Refunds go back to the original payment method, including the tax charged, usually within 5 to 10 business days after approval, depending on your bank. A refunded subscription is cancelled and the account returns to the free trial level.

3. Cancelling

You can cancel at any time from "Manage subscription" in the app. Cancelling stops future charges; the plan stays active until the end of the period already paid. Videos not used by the end of a cycle expire: they do not accumulate, do not carry over to the next cycle and have no cash value. Changing to a cheaper plan applies going forward.

4. Failures on our side

A video that fails to generate because of us is not counted against your quota, automatically. If the service is unavailable for more than 72 consecutive hours during a paid period, write to us and we will extend your period by the same time.

5. Your legal rights

This policy does not limit any non-waivable right that the consumer law of your country gives you. Where a statutory right of withdrawal applies to digital services, you acknowledge that generating your first video starts the service at your request.

6. Payment problems

If you have a problem with a payment, write to us before opening a dispute with your bank: a refund under this policy is faster.

Questions: contact@faceless-studio.com · Terms of Service · Privacy Policy